FAQ's
Contact
What kind of questions can I ask you?
We’re here to help with anything—from how to use our products and get the most out of them, to lifestyle tips and maintaining your skin’s beauty.
Do you answer on your social media?
Yes! Reach out to us on social media and major messaging platforms.
How fast do you answer?
Our customer care typically responds within 24-48 hours. During holidays or weekends, there may be longer delays.
How can I contact you?
We are always happy to hear from you! Contact us through our contact form or email us at contact@yourselfbeauty.com. You can also reach us on social media and through major messaging apps.
General Information
Can I buy Yourself Beauty products in a store?
Currently, our products are only available on yourselfbeauty.com.
How can I sell Yourself Beauty products in my store?
Use our contact form and select “Retail store inquiry” for information on becoming a retailer.
Do you collaborate with other brands or influencers?
Yes! For collaboration inquiries, use our contact form and select “Collaboration inquiry.”
When will an out-of-stock product become available again?
We work hard to restock items quickly. Subscribe to availability alerts on our website for out-of-stock items.
What types of payment do you accept?
We accept all major payment methods. Contact us if you’d like us to add a specific payment option.
Can I pre-order new launches?
Yes! You can pre-order new launches up to three months in advance.
Orders
Can I modify or cancel my order?
Orders process quickly, so we can’t guarantee modifications or cancellations. Contact us as soon as possible.
What should I do if my order is missing or incorrect?
Contact us with your order number, and we’ll resolve the issue promptly.
How to track my order?
Use the tracking link in your shipping confirmation email or log in to your account.
How can I check my order status?
Log in to your account and select “Order History” on the “Your Account” page.
Shipping & Returns
Do you accept returns?
We accept returns on unused or damaged products within 30 days of purchase. Returns only apply to purchases made on yourselfbeauty.com.
What are your shipping costs and delivery times?
Delivery within Europe is 2-4 days, worldwide is 12 days. Shipping is free on orders over 100 EUR. Standard shipping costs 5.95 EUR in Europe and 16.95 EUR for the rest of the world.
How fast are orders shipped?
Orders process within 1-2 business days. Delivery within Europe takes 2-4 working days; worldwide delivery takes 12 working days.
Do you ship to PO Boxes/APO/FPO addresses?
We currently cannot deliver to PO Boxes.
Do you ship internationally?
Yes, we ship worldwide.
Offers & Discounts
Can I apply multiple offers and discounts?
You may combine complimentary shipping (if eligible) with a promo code per order. Multiple promo codes require separate orders.
How can I get a discount?
Auto-renewal orders come with a 10% discount and free shipping. You may also receive special offers by entering promo codes during checkout.
Auto Renewal
Can I edit or cancel a forthcoming auto-renewal order?
You may edit or cancel orders up to 10:00 AM CET the day before processing.
How do I subscribe to auto-renewal?
Select “Auto renewal” on the product page and place your initial order. A 10% discount and free shipping apply to all auto-renewal orders.
E-Gift Card
How can I use an eGift card?
Use the gift card code during checkout. eGift cards do not expire.
Can I buy an eGift card?
Yes, purchase eGift Cards on our site. They are non-refundable and cannot be exchanged for cash.
Your Products
Are your products vegan and gluten-free?
Yes, all products are 100% vegan and gluten-free.
What is Clean Beauty?
We are transparent about our ingredients, focusing on safe products for both humans and the environment.
Are your products 100% natural?
Our products are a blend of natural ingredients and modern science, with high-quality, safe ingredients. All products use 100% natural parfum.
Your Candle
How to take care of my candle?
Trim the wick, use a lid for dust protection, and burn for at least 2-3 hours initially to prevent hollowing.
Your Cleanser
How do I recycle Your Cleanser?
Dispose of the tube in a recycling bin to help the environment.
Is Your Cleanser suitable for sensitive skin?
Yes, our cleanser is suitable for all skin types, including sensitive skin. It is also safe for pregnancy and lactation.
Your Skin
How do I determine my skin type?
Check your skin in the morning without any products. Use our Skin Beauty Quiz for more personalized recommendations.
Your Beauty Consultation
How can I book Your Beauty Consultation?
Book through our website or via the purchase confirmation email.
What is the price of Your Beauty consultation?
Beauty consultations are free with purchase; otherwise, the cost is 50 EUR.
Newsletter
How do I sign up for the newsletter?
Sign up on our website to receive a 10% discount and free shipping on your next order.
Contact
What kind of questions can I ask you?
We’re here to help with anything—from how to use our products and get the most out of them, to lifestyle tips and maintaining your skin’s beauty.
Do you answer on your social media?
Yes! Reach out to us on social media and major messaging platforms.
How fast do you answer?
Our customer care typically responds within 24-48 hours. During holidays or weekends, there may be longer delays.
How can I contact you?
We are always happy to hear from you! Contact us through our contact form or email us at contact@yourselfbeauty.com. You can also reach us on social media and through major messaging apps.
General Information
Can I buy Yourself Beauty products in a store?
Currently, our products are only available on yourselfbeauty.com.
How can I sell Yourself Beauty products in my store?
Use our contact form and select “Retail store inquiry” for information on becoming a retailer.
Do you collaborate with other brands or influencers?
Yes! For collaboration inquiries, use our contact form and select “Collaboration inquiry.”
When will an out-of-stock product become available again?
We work hard to restock items quickly. Subscribe to availability alerts on our website for out-of-stock items.
What types of payment do you accept?
We accept all major payment methods. Contact us if you’d like us to add a specific payment option.
Can I pre-order new launches?
Yes! You can pre-order new launches up to three months in advance.
Orders
Can I modify or cancel my order?
Orders process quickly, so we can’t guarantee modifications or cancellations. Contact us as soon as possible.
What should I do if my order is missing or incorrect?
Contact us with your order number, and we’ll resolve the issue promptly.
How to track my order?
Use the tracking link in your shipping confirmation email or log in to your account.
How can I check my order status?
Log in to your account and select “Order History” on the “Your Account” page.
Shipping & Returns
Do you accept returns?
We accept returns on unused or damaged products within 30 days of purchase. Returns only apply to purchases made on yourselfbeauty.com.
What are your shipping costs and delivery times?
Delivery within Europe is 2-4 days, worldwide is 12 days. Shipping is free on orders over 100 EUR. Standard shipping costs 5.95 EUR in Europe and 16.95 EUR for the rest of the world.
How fast are orders shipped?
Orders process within 1-2 business days. Delivery within Europe takes 2-4 working days; worldwide delivery takes 12 working days.
Do you ship to PO Boxes/APO/FPO addresses?
We currently cannot deliver to PO Boxes.
Do you ship internationally?
Yes, we ship worldwide.
Offers & Discounts
Can I apply multiple offers and discounts?
You may combine complimentary shipping (if eligible) with a promo code per order. Multiple promo codes require separate orders.
How can I get a discount?
Auto-renewal orders come with a 10% discount and free shipping. You may also receive special offers by entering promo codes during checkout.
Auto Renewal
Can I edit or cancel a forthcoming auto-renewal order?
You may edit or cancel orders up to 10:00 AM CET the day before processing.
How do I subscribe to auto-renewal?
Select “Auto renewal” on the product page and place your initial order. A 10% discount and free shipping apply to all auto-renewal orders.
E-Gift Card
How can I use an eGift card?
Use the gift card code during checkout. eGift cards do not expire.
Can I buy an eGift card?
Yes, purchase eGift Cards on our site. They are non-refundable and cannot be exchanged for cash.
Your Products
Are your products vegan and gluten-free?
Yes, all products are 100% vegan and gluten-free.
What is Clean Beauty?
We are transparent about our ingredients, focusing on safe products for both humans and the environment.
Are your products 100% natural?
Our products are a blend of natural ingredients and modern science, with high-quality, safe ingredients. All products use 100% natural parfum.
Your Candle
How to take care of my candle?
Trim the wick, use a lid for dust protection, and burn for at least 2-3 hours initially to prevent hollowing.
Your Cleanser
How do I recycle Your Cleanser?
Dispose of the tube in a recycling bin to help the environment.
Is Your Cleanser suitable for sensitive skin?
Yes, our cleanser is suitable for all skin types, including sensitive skin. It is also safe for pregnancy and lactation.
Your Skin
How do I determine my skin type?
Check your skin in the morning without any products. Use our Skin Beauty Quiz for more personalized recommendations.
Your Beauty Consultation
How can I book Your Beauty Consultation?
Book through our website or via the purchase confirmation email.
What is the price of Your Beauty consultation?
Beauty consultations are free with purchase; otherwise, the cost is 50 EUR.
Newsletter
How do I sign up for the newsletter?
Sign up on our website to receive a 10% discount and free shipping on your next order.
Contact
What kind of questions can I ask you?
We’re here to help with anything—from how to use our products and get the most out of them, to lifestyle tips and maintaining your skin’s beauty.
Do you answer on your social media?
Yes! Reach out to us on social media and major messaging platforms.
How fast do you answer?
Our customer care typically responds within 24-48 hours. During holidays or weekends, there may be longer delays.
How can I contact you?
We are always happy to hear from you! Contact us through our contact form or email us at contact@yourselfbeauty.com. You can also reach us on social media and through major messaging apps.
General Information
Can I buy Yourself Beauty products in a store?
Currently, our products are only available on yourselfbeauty.com.
How can I sell Yourself Beauty products in my store?
Use our contact form and select “Retail store inquiry” for information on becoming a retailer.
Do you collaborate with other brands or influencers?
Yes! For collaboration inquiries, use our contact form and select “Collaboration inquiry.”
When will an out-of-stock product become available again?
We work hard to restock items quickly. Subscribe to availability alerts on our website for out-of-stock items.
What types of payment do you accept?
We accept all major payment methods. Contact us if you’d like us to add a specific payment option.
Can I pre-order new launches?
Yes! You can pre-order new launches up to three months in advance.
Orders
Can I modify or cancel my order?
Orders process quickly, so we can’t guarantee modifications or cancellations. Contact us as soon as possible.
What should I do if my order is missing or incorrect?
Contact us with your order number, and we’ll resolve the issue promptly.
How to track my order?
Use the tracking link in your shipping confirmation email or log in to your account.
How can I check my order status?
Log in to your account and select “Order History” on the “Your Account” page.
Shipping & Returns
Do you accept returns?
We accept returns on unused or damaged products within 30 days of purchase. Returns only apply to purchases made on yourselfbeauty.com.
What are your shipping costs and delivery times?
Delivery within Europe is 2-4 days, worldwide is 12 days. Shipping is free on orders over 100 EUR. Standard shipping costs 5.95 EUR in Europe and 16.95 EUR for the rest of the world.
How fast are orders shipped?
Orders process within 1-2 business days. Delivery within Europe takes 2-4 working days; worldwide delivery takes 12 working days.
Do you ship to PO Boxes/APO/FPO addresses?
We currently cannot deliver to PO Boxes.
Do you ship internationally?
Yes, we ship worldwide.
Offers & Discounts
Can I apply multiple offers and discounts?
You may combine complimentary shipping (if eligible) with a promo code per order. Multiple promo codes require separate orders.
How can I get a discount?
Auto-renewal orders come with a 10% discount and free shipping. You may also receive special offers by entering promo codes during checkout.
Auto Renewal
Can I edit or cancel a forthcoming auto-renewal order?
You may edit or cancel orders up to 10:00 AM CET the day before processing.
How do I subscribe to auto-renewal?
Select “Auto renewal” on the product page and place your initial order. A 10% discount and free shipping apply to all auto-renewal orders.
E-Gift Card
How can I use an eGift card?
Use the gift card code during checkout. eGift cards do not expire.
Can I buy an eGift card?
Yes, purchase eGift Cards on our site. They are non-refundable and cannot be exchanged for cash.
Your Products
Are your products vegan and gluten-free?
Yes, all products are 100% vegan and gluten-free.
What is Clean Beauty?
We are transparent about our ingredients, focusing on safe products for both humans and the environment.
Are your products 100% natural?
Our products are a blend of natural ingredients and modern science, with high-quality, safe ingredients. All products use 100% natural parfum.
Your Candle
How to take care of my candle?
Trim the wick, use a lid for dust protection, and burn for at least 2-3 hours initially to prevent hollowing.
Your Cleanser
How do I recycle Your Cleanser?
Dispose of the tube in a recycling bin to help the environment.
Is Your Cleanser suitable for sensitive skin?
Yes, our cleanser is suitable for all skin types, including sensitive skin. It is also safe for pregnancy and lactation.
Your Skin
How do I determine my skin type?
Check your skin in the morning without any products. Use our Skin Beauty Quiz for more personalized recommendations.
Your Beauty Consultation
How can I book Your Beauty Consultation?
Book through our website or via the purchase confirmation email.
What is the price of Your Beauty consultation?
Beauty consultations are free with purchase; otherwise, the cost is 50 EUR.
Newsletter
How do I sign up for the newsletter?
Sign up on our website to receive a 10% discount and free shipping on your next order.
Premium clean skincare with proven results.
By continuing, you accept our terms & conditions and our privacy policy
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By continuing, you accept our terms & conditions and our privacy policy
Discover
Premium clean skincare with proven results.
By continuing, you accept our terms & conditions and our privacy policy
Discover